outsourcing tactic

Sooner or later, every customer wants a person-to-person response for his concerns.TSYS Total Solutions^®, a wholly owned TSYS subsidiary, has the hardware, software and “humanware”to meet those needs and delight those customers in ways no other provider can.

Companies large and small are depending upon other companies to manage their customer relationships. The recent online purchasing boom also has Internet retailers scrambling to align with expert back-office service providers. Ever-widening access to information through sources like the Internet is making customers demand more and more. When they contact a call center, they expect real-time, no-hold, accurate responses. Total Solutions^® has well-trained representatives staffing technologically advanced call centers that allow us to become the voice for any company.

Actually, the work at Total Solutions, one of the world’s leading customer service providers, transcends mere portfolio management. Total Solutions creates and manages customer relationships. We win new customers. We care for those customers through the entire relationship—whether it’s the first phone call or the final collection.

Hundreds of Web-enabled call stations form the link between Total Solutions, the vast caches of information stored with TSYS and the databases of our clients. Our calling stations place responses to virtually every potential customer issue at the operators’ fingertips so they can focus on intelligent dialogues instead of procedures. With a technical touch, general customer service calls become cross-selling opportunities.

In 1999,TSYS enhanced its customer care equation with the addition of TSYS Total Debt Management^SM (a wholly owned subsidiary of Synovus Financial Corp.^®). Total Debt Management provides one of the industry’s most successful and sophisticated collections systems, allowing its customers to outsource delinquency and post-charge off collections and provide bankruptcy processing.

Total Solutions is expanding access to TS2, the revolutionary TSYS processing system, beyond the boundaries of financial institutions to other market sectors like utilities, telecommunications, insurance and others. Those are industry-to-industry connections that promise opportunities as great as our business-to-business developments discussed earlier. As those environments grow more competitive, more companies will take advantage of our knowledge and take comfort in our experience. We will earn more opportunities to demonstrate our expertise and knowledge in managing extensive customer relationships that require leading-edge data management.