PORTFOLIO MANAGEMENT SERVICES

The Banking Industry landscape is changing. In response, Columbus Bank and Trust^® (CB&T^®), the flagship bank of Synovus Financial Corp., has expanded and refocused its marketing strategy to include ancillary offerings like mortgage services, insurance and securities brokering.

In order to concentrate on these new initiatives, Synovus chose to outsource its customer care services.

In banking, good customer service is critical, and at Synovus, it has always been top priority. So when it came to assigning the responsibility to an outside source, Synovus selected Total Solutions, satisfied that this provider would be equal to the task. Since then, Total Solutions has served all customer care needs concerning check and credit card accounts for Synovus banks.

With a customer care center that operates around the clock, seven days a week, Total Solutions is available to answer customer inquiries at any time. What’s more, the staff monitors card activity for potential fraud and alerts customers as needed.

In ongoing efforts to improve and expand customer service, CB&T, with the support of DotsConnect, will soon offer an Internet-based customer service product. Maintenance and technical support, such as resetting passwords, will be provided by Total Solutions. The site will enable customers to view their credit card account information online and submit inquiries by e-mail. A unique feature of the site will be the “illuminated statement” that will allow customers to view their credit card statements and, by clicking on merchant names appearing on the statement, access a review of current sales and offers.

CB&T is among a wide variety of customers outsourcing to Total Solutions, which provides a multitude of cost-effective services for customers in several industries: retail, banking, travel and telecommunications. Today’s growing list of Internet companies presents further opportunities for new business since Total Solutions can offer the advantage of a technologically advanced 24/7 customer call center.

The organization’s more than 1,200 team members work with advanced technology to support multichannel customer communication, including telephonic and Web-based channels. Capable of handling every detail of customer management with extraordinary efficiency, Total Solutions’ expertise encompasses customer calls, e-mail management, collections, credit analysis, fraud investigation, dispute resolution, printing, billing, accounting and funds settlement.

Another TSYS company benefiting from current outsourcing trends is TSYS Total Debt Management (TDM). A nationally respected firm, ranked 18th among the nation’s third-party collectors, TDM provides software for bankruptcy process management, as well as pre-and post-charge-off collections. No other firm provides all these services at once, and each one has potential for growth.

A unit of TDM, National Attorney Network (NAN), is the largest legal network in the U.S. representing retailers, banks, and finance companies, and the demand for its services is growing. NAN facilitates and manages the placement of legal collection cases from the creditor to the collection law firm.