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International isn’t our only
focus. There are plenty of prospects
within the United States. We intend to
pursue more of the top 10 issuers —
they own 84 percent of all the credit
cards in the United States. The transaction
business is evolving; we expect that
in the near future, TS2 will be the
answer for some of these large companies.
Most are processing, either in
house or with a competitor, on older
legacy systems. Outsourcing or switching
their portfolios to TS2 could save
them significant operational costs, while
improving their speed to market and
marketing capabilities. TS2 is the only
system written within the last decade
that is scalable and designed to grow
with both our clients’ and the markets’
needs. Our competitors have nothing
like it, and we ensure the system’s industry-
leading status through continued
enhancements and development.
As the U.S. market matures,
we must look to other arenas to gain
business. Our vision to diversify our
markets is working. Again, TS2 is helping
us move into business that once was
considered nontraditional, such as State
Farm Insurance Bank — one company
we signed in 2001 that is now utilizing
multiple processing platforms. We constantly
look for opportunities in new
and evolving markets.
Another market we expect will
continue to grow rapidly in the coming
years is debit. Right now, the U.S. debit
sector is growing 28 percent each year,
but the transactions are processed
mainly in house on outdated legacy
systems. There is a need for a more
sophisticated system — debit is today
where credit was 10 to 15 years ago.
TSYS’ new Integrated Payments
Platform is based on TS2 architecture
and more than 30 years of intellectual
capital that can help issuers expand
their debit offerings with loyalty and
rewards programs and improved behavioral
scoring modules — something
most legacy systems can’t offer. We have
5 percent of the debit market today, but
this new platform will position us to
gain a greater share.
TS2 is one advantage we have in
the industry. Our TSYS team is another.
Technology helps us get in the door
with our clients. Our people keep us
welcome. Our pledge to exceed our customers’
expectations is something every
team member takes to heart. Our new
Customer Covenant, our unilateral
pledge to customer service, is yet
another means for TSYS to set itself
apart from the competition. We have,
without a doubt, the best customer
service available. Our covenant will
make the best even better.
People and technology are what
make us so successful. They are integral
to our vision, and as we look into the
future, they remain key components to
our success. Acquisitions will also be an
important part of our growth plan as
evidenced by the purchase of TSYS
Total Debt Management in early 2002.
As we enter our pivotal year of
VisionWorks, we remain focused on
achieving our goal of growing net
income by at least 20 percent. Our
vision works through our people,
service and technology. I know there are
thousands of companies you could
invest in, and I appreciate you choosing
us. The future is bright for TSYS.
Thank you for sharing our vision.

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