2003 TSYS Annual Report

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	The face of TSYS is new. New people, new ideas, new achievements.
	<!-- first row --> <table cellpadding="10" cellspacing="0" border="0" width="500" align="center"> <tr valign="top"> <td colspan="2" width="250" bgcolor="#DFF3C5" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> TSYS takes top honors</p></td> <td colspan="2" width="250" bgcolor="#FFFFCC" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> Debt management steps up</p></td> </tr> <tr valign="top"> <td colspan="2" width="250" bgcolor="#DFF3C5"><p class="increase12">For the second consecutive year, TSYS was named the overall winner of the Excellence in Information Integrity (EII) Award, co-sponsored by Unitech Systems, Inc. and the Information Integrity Coalition. We were judged on leadership, innovation, profitability, quality improvements and improved client satisfaction.</p></td> <td colspan="2" width="250" bgcolor="#FFFFCC"><p class="increase12">TSYS and TSYS Debt Management (TDM), its wholly owned subsidiary, joined Ontario Systems in a strategic partnership to provide card issuers with the most comprehensive recovery and collection system available today — a one-stop resource for resolving all aspects of financial recovery.</p></td> </tr> <tr valign="middle"> <td width="175" bgcolor="#DFF3C5"><p><b>Mike Thibault</b><br>Director<br>IT Administration</p></td> <td width="75" bgcolor="#DFF3C5"><img src="graphics/Mike_Thibault.jpg" width="75" height="110" border="0" alt="Mike Thibault"></td> <td width="175" bgcolor="#FFFFCC"><p><b>Chuck Kinney</b><br>President and CEO<br>TSYS Debt Management</p></td> <td width="75" bgcolor="#FFFFCC"><img src="graphics/Chuck_Kinney.jpg" width="75" height="110" border="0" alt="Chuck Kinney"></td> </tr> </table> <!-- second row --> <table cellpadding="10" cellspacing="0" border="0" width="500" align="center"> <tr valign="top"> <td colspan="2" width="250" bgcolor="#FFFFCC" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> E-solutions for accounts receivable</p></td> <td colspan="2" width="250" bgcolor="#DFF3C5" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> Prepared for prepaid</p></td> </tr> <tr valign="top"> <td colspan="2" width="250" bgcolor="#FFFFCC"><p class="increase12">TSYS introduces invoice billing — innovative technology that streamlines payment procedures and provides a lower-cost alternative to paper for corporate purchasing. The big advantage: it lets corporate clients track and pay for items online at the invoice level.</p></td> <td colspan="2" width="250" bgcolor="#DFF3C5"><p class="increase12">TSYS is set to grab a leadership position in the high-growth niche markets of employment, branded gift and healthcare. Our secret weapons: our powerful suite of redesigned prepaid products and the leadership of TSYS veteran Cliff Mason, the builder of TSYS' customer care division.</p></td> </tr> <tr valign="middle"> <td width="175" bgcolor="#FFFFCC"><p><b>Jennifer LeRoy</b><br>Director<br>Total Commerce</p></td> <td width="75" bgcolor="#FFFFCC"><img src="graphics/Jennifer_LeRoy.jpg" width="75" height="110" border="0" alt="Jennifer LeRoy"></td> <td width="175" bgcolor="#DFF3C5"><p><b>Cliff Mason</b><br>Group Executive<br>Integrated Payments</p></td> <td width="75" bgcolor="#DFF3C5"><img src="graphics/Cliff_Mason.jpg" width="75" height="110" border="0" alt="Cliff Mason"></td> </tr> </table> <!-- third row --> <table cellpadding="10" cellspacing="0" border="0" width="500" align="center"> <tr valign="top"> <td colspan="2" width="250" bgcolor="#DFF3C5" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> One billion authorizations in a<br> quarter</p></td> <td colspan="2" width="250" bgcolor="#FFFFCC" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> Vital in good hands</p></td> </tr> <tr valign="top"> <td colspan="2" width="250" bgcolor="#DFF3C5"><p class="increase12">TSYS hit a new high for authorizations processed in the second quarter — more than one billion — and we’ve hit the one billion mark every quarter since. On top of that, our service has kept pace. Even with these record volumes, our performance continued to exceed that of other "peer" processors.</p></td> <td colspan="2" width="250" bgcolor="#FFFFCC"><p class="increase12">Say hello to Bev Wells, an industry veteran tapped to lead Vital Processing Services<sup>®</sup> (Vital<sup>®</sup>). Formed in 1996 by Visa U.S.A. and TSYS, Vital offers comprehensive payment processing and related services for the financial institutions and ISOs that service merchants that accept cards for payments.</p></td> </tr> <tr valign="middle"> <td width="175" bgcolor="#DFF3C5"><p><b>Ray Smith</b><br>Senior Director<br>Operations Administration</p></td> <td width="75" bgcolor="#DFF3C5"><img src="graphics/Ray_Smith.jpg" width="75" height="110" border="0" alt="Ray Smith"></td> <td width="175" bgcolor="#FFFFCC"><p><b>Beverly Wells</b><br>President and CEO<br>Vital Processing Services</p></td> <td width="75" bgcolor="#FFFFCC"><img src="graphics/Beverly_Wells.jpg" width="75" height="110" border="0" alt="Beverly Wells"></td> </tr> <!-- fourth row --> <table cellpadding="10" cellspacing="0" border="0" width="500" align="center"> <tr valign="top"> <td colspan="2" width="250" bgcolor="#FFFFCC" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> Hard at work on smart cards</p></td> <td colspan="2" width="250" bgcolor="#DFF3C5" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> TSYS team member shines</p></td> </tr> <tr valign="top"> <td colspan="2" width="250" bgcolor="#FFFFCC"><p class="increase12">TSYS is bringing chip-and-PIN services to Europe. We invested 7,000 hours to enhance our processing systems so Royal Bank of Scotland could participate in the Northampton U.K. PIN trials. Plus, we’re the first smart-card processor to be certified with Visa International and MasterCard Europe.</p></td> <td colspan="2" width="250" bgcolor="#DFF3C5"><p class="increase12"><i>Georgia Trend</i> magazine highlighted Tony Hodge in its annual "40 Under 40" list of the best and brightest young Georgians. His accomplishment? Being responsible for processing all student grant and loan disbursements in the United States — about $28 billion worth.</p></td> </tr> <tr valign="middle"> <td width="175" bgcolor="#FFFFCC"><p><b>Keith Stephan</b><br>Associate Director<br>Chip Card</p></td> <td width="75" bgcolor="#FFFFCC"><img src="graphics/Keith_Stephan.jpg" width="75" height="110" border="0" alt="Keith Stephan"></td> <td width="175" bgcolor="#DFF3C5"><p><b>Tony Hodge</b><br>Group Executive<br>Government Services</p></td> <td width="75" bgcolor="#DFF3C5"><img src="graphics/Tony_Hodge.jpg" width="75" height="110" border="0" alt="Tony Hodge"></td> </tr> <!-- fifth row --> <table cellpadding="10" cellspacing="0" border="0" width="500" align="center"> <tr valign="top"> <td colspan="2" width="250" bgcolor="#DFF3C5" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> Loyalty is big at TSYS</p></td> <td colspan="2" width="250" bgcolor="#FFFFCC" background="graphics/face_new_bakpat.gif"><p class="olivetitle"> TSYS goes west</p></td> </tr> <tr valign="top"> <td colspan="2" width="250" bgcolor="#DFF3C5"><p class="increase12">TSYS' value proposition was strengthened with the purchase of ESC Loyalty<sup>SM</sup>. Through ESC Loyalty, TSYS provides comprehensive loyalty programs and fulfillment services to financial institutions who, in turn, use them to solidify relationships with their customers.</p></td> <td colspan="2" width="250" bgcolor="#FFFFCC"><p class="increase12">TSYS launched the TSYS Technology Center (TTC), a cost-effective, innovative technical staffing solution. The center converts accounts in the expanding TSYS pipeline and provides IT development and project management to support TSYS. Opened in Boise, Idaho, TTC is a winning situation for TSYS, its clients and the Boise economy.</p></td> </tr> <tr valign="middle"> <td width="175" bgcolor="#DFF3C5"><p><b>Steve Wilson</b><br>President and CEO<br>ESC Loyalty</p></td> <td width="75" bgcolor="#DFF3C5"><img src="graphics/Steve_Wilson.jpg" width="75" height="110" border="0" alt="Steve Wilson"></td> <td width="175" bgcolor="#FFFFCC"><p><b>Jim Witt</b><br>Director<br>TSYS Technology Center</p></td> <td width="75" bgcolor="#FFFFCC"><img src="graphics/Jim_Witt.jpg" width="75" height="110" border="0" alt="Jim Witt"></td> </tr> </table>

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