Continuous improvement has always been a strategic imperative at TSYS. Today, we’re engaged in the formal deployment of Six Sigma. In essence, Six Sigma helps us understand quality from our clients’ point of view. More importantly, it provides us with a disciplined improvement methodology based on measurement and analysis that will ultimately result in greater client satisfaction, efficiency and profitability. Teamwork and innovative thinking are essential to making Six Sigma work. Already, 42 Champions and 53 Green Belts have completed Six Sigma training and are having a positive impact on our business. They serve as change agents, incorporating Six Sigma thinking throughout our company. As we improve our processes, our clients improve theirs. That’s the real beauty of Six Sigma.

Also shown, photo left to right: Joni Cotton, International Expansion; Willie Wells, Bankcard Education; Mark Hall, TS2 Process Quality; Tina Townsend, Bank of America Development