TSYS® and Chordiant Debut Flexible Financial Services Application for Customer Interaction
Newly Launched Solution Streamlines Credit Transactions, Billing and Service
Columbus, Ga, November 22, 1999 – Total System Services, Inc.® (TSYS®) (NYSE: "TSS") today introduced TSeclipseSM, a new customer interaction application that enables financial services companies to deliver personalized service using unique business processes. TSeclipse is based on Chordiant® CCSTM, a suite of customer interaction applications that creates an integrated environment for all customer information and business processes, to provide a single view of the customer at every point of contact.
TSeclipse is aimed at banks and private-label credit card issuers that need to provide faster, more efficient, and more personalized interactions for their consumers by delivering one-to-one service through call centers, via e-mail, and other customer contact methods. The Chordiant technology was chosen because it provides a complete customer interaction solution, including real-time changes to business processes, and its support of multiple channels, such as the web, and other e-Business environments.
Developed by Total System Services using Chordiant’s Software, TSeclipse responds to a pressing need for a solution capable of automating business policies to improve customer interactions. Until now, integrating customer-facing applications with back-end data, transaction systems and business processes required extensive custom development.
Olin Wise, vice president of distributed technologies said, "TSeclipse is designed to provide a flexible, sophisticated set of business processes for customer interaction and credit card transactions."
TSeclipse exploits the key strengths of both companies. Chordiant provided the enterprise software environment to support a single view of the customer. Using Chordiant CCS, Total System Services developed a unique set of best business practices that leverages its experiences in credit card processing and financial services. The result, TSeclipse is a complete solution that allows banks and other credit card issuers to quickly deploy an integrated solution aimed at enhancing customer relationships. TSeclipse will be offered by Total System Services as a service for users of TSYS’ card processing systems.
"The announcement of this product, TSeclipse, and our relationship with Chordiant positions TSYS to extend its capabilities in providing complete solutions for companies of any size or scale transacting business over multiple communication channels," Wise added.
Chordiant Software – One Click, Once Call, One Customer®
Chordiant delivers an integrated, multi-channel eBusiness customer solution. Its flagship product, Chordiant Customer Communications Solution - CCS® , is a suite of applications that enables large consumer companies to implement best business practices over the web, via email, through call centers, or in branches. It includes built-in support for voice, data and Internet integration, as well as a comprehensive workflow engine. Chordiant CCS empowers high-value contacts that consistently retain customers, grow revenue and drive profits during every contact.
The Chordiant system has been selected by several of the world’s leading consumer companies, including Thomas Cook Global Services, KLM, Cable & Wireless, and BankOne. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, and London. For more information, please call 1.888.CHORDIANT (1.888.246.7342), or +44 (0)171.721.8590 or visit the company's Web site at www.chordiant.com.
About Total System Services, Inc. (TSYS)
TSYS is one of the world’s leading information technology processors of data and transactions for domestic and international issuers of credit, debit, commercial and private-label cards. TSYS’ sophisticated systems offer online accounting, data processing, electronic commerce services, portfolio management, account acquisition, credit evaluation, risk management and customer service. Through our family of companies, TSYS services the entire lifecycle of card accounts, and processes millions and millions of accounts, making it possible for consumers to use their cards any time, anywhere. Headquartered in Columbus, Ga., TSYS (www.totalsystem.com) is an 80.8 percent owned subsidiary of Synovus Financial Corp. (NYSE:"SNV") (www.synovus.com) named the Best Company to Work for in America by FORTUNE magazine.
Contacts:
Danita Gibson-Lloyd
Corporate Communications Manager
ph. (706) 649-5578
dglloyd@totalsystem.com
Maureen Kenney
Capstone Communications
ph. (510) 428-4100 x220
mkenney@capstonepr.com
This press release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements. Such factors include, but are not limited to, risks related to market acceptance of our product, deployment delays or errors associated with these products, hardware platform incompatibilities, reliance on a limited number of customers for a majority of revenue, need to maintain and enhance certain business relationships with system integrators and other parties, ability to manage growth, activities by Chordiant Software, Inc. and others regarding protection of proprietary information, release of competitive products and other actions by competitors, Year 2000 problems and economic downturns in either domestic or foreign markets. These forward-looking statements are generally identified by words such as "expect," "anticipate," "intend," "believe," "hope," "assume," "estimate" and other similar words and expressions. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. Chordiant, Customer Communications Solution-CCS, and One Click, One Call, One Customer are trademarks of Chordiant Software, Inc. All other trademarks and servicemarks mentioned are property of their respective holders. © 1999 Chordiant Software,Inc. All Rights Reserved