TSYS and Total Solutions to Support Telecommunications Industry With AT&T Contract
Strategically Extends Companies’ Capabilities Beyond Card Industry Offering Superior Processing, Customer Service and Collections
Columbus, Ga., May 4, 2000 -- Total System Services, Inc.® (TSYS®) (NYSE: "TSS") and its subsidiary, TSYS Total Solutions® (Total Solutions®), have signed an outsourcing agreement with telecommunications giant AT&T® Corp. (NYSE: "T") to offer a full range of account management and customer care services for its long distance Direct Bill Card (DBC) consumer accounts.
As part of this agreement AT&T’s long distance DBC consumer accounts have been converted to the TS2® Processing System. TSYS will capitalize on its core competencies of transaction processing, as well as provide complete customer care management for AT&T. The power behind combining the services of TSYS and Total Solutions to offer credit, customer service, collection and fraud management solutions provides AT&T a superior, end-to-end relationship management package.
TSYS Chairman and CEO Richard W. Ussery said, "We are delighted by this agreement with AT&T. We consider it a positive endorsement that AT&T, an acknowledged world leader in the telecommunications industry, has chosen TS2 because of its ability to be customized to respond to any phase of a customer’s account.
"The strength of TSYS and Total Solutions lies within our ability to provide the best quality in customer relationship management through our seamless integration of data processing and state-of-the-art call center solutions," continued Ussery. "Extending beyond the credit card industry into the telecommunication industry, and looking forward to potential industries such as brokerage, utilities and insurance, is a major step for TSYS as we realize our vision to be the global solutions provider for commerce."
About AT&T
AT&T Corp. (http://www.att.com) is among the world’s premier voice and data communications companies, serving more than 80 million customers, including consumers, businesses and government. With annual revenues of more than $53 billion and 151,000 employees, AT&T provides services to customers worldwide.
About TSYS Total Solutions
Based in Columbus, Ga., TSYS Total Solutions (Total Solutions) (www.total-solutions.com) is a wholly owned subsidiary of Total System Services, Inc. (TSYS). Recognized as the second largest inbound telemarketer (Credit Card Management Magazine, July 1999), Total Solutions is a full-service, direct marketing company with telephone, Internet and direct mail capabilities. Specializing in end-to-end account management services, Total Solutions fully supports its clients in areas such as customer service, credit, collections, and fraud management. These services are provided to both financial and non-financial institutions with the ability to stand-alone or integrate seamlessly into THE TOTAL SYSTEM®.
About Total System Services, Inc.
TSYS provides global commerce solutions. With more than 209.5 million accounts on file, TSYS facilitates the payment exchange between buyers and sellers for approximately 293.3 million consumers. Our systems capture and deliver more of the right information to our clients that allows them to make wiser business decisions, currently yielding portfolio growth more than twice the industry average. TSYS and its family of companies offers a full range of business services, from credit application to collections, allowing our clients to focus on building their brands while we focus on safety, security, ease and convenience. Based in Columbus, Ga., TSYS (www.totalsystem.com) (NYSE: "TSS") is an 80.8-percent-owned subsidiary of Synovus Financial Corp. (NYSE: "SNV") (www.synovus.com), No. 5 on FORTUNE magazine’s list of "The 100 Best Companies To Work For" in 2000.
Contacts:
Danita Gibson-Lloyd
Corporate Communications Manager
ph. (706) 649-5578
dglloyd@totalsystem.com
Rebecca Stringer
Corporate Communications Specialist
ph. (706) 649-7193
rstringe@totalsystem.com