Vital Signs Multi-Year Agreement with Certegy Check Services
Vital Merchant Services To Provide Full Terminal Management Services and Merchant Help Desk Support
Tempe, Ariz., October 30, 2001 - Vital Merchant ServicesSM, a leader in terminal management and point-of-sale (POS) support services and wholly owned subsidiary of Vital Processing Services®, today announced the signing of a multi-year agreement with Certegy Check Services, Inc., a subsidiary of Certegy Inc. Certegy's agreement with Vital is for full POS equipment management antd world-class help desk support for its merchant customers.
With more than 46,000 existing merchants, Certegy Check Services continues its solid growth in all aspects of merchant point of sale applications, including electronic check, a growing payment preference. Certegy Check Services provides check risk management, authorization and loss prevention and credit card processing services to retailers, supermarkets, e-Commerce, gaming and check cashing establishments worldwide.
Vital will provide the full range of POS equipment management and related services to Certegy Check Services, including terminal equipment procurement, programming and deployment, inventory management, replacement and repair services and merchant supplies replenishment. As part of its services, Vital will support all of Certegy's new and existing merchants on its 24X7 merchant help desk. Vital's merchant help desk is recognized in the industry as one of the best because of its educated and knowledgeable help desk associates, quick response times and high level of service. On behalf of its acquiring clients, Vital currently supports more than 800,000 merchants on its help desk.
"Certegy is a winning player in the industry, and Vital is proud to expand our relationship with them to be the single source provider for these critical merchant services. We look forward to partnering with Certegy as it grows its merchant business by providing reliable terminal management services and help desk support," said Keith Smith, executive vice president of sales for Vital Processing Services.
"As our business continues to grow at a fast pace, it made strategic business sense for Certegy to build on our existing partnership with Vital and utilize more of their merchant services. We are confident that Vital will continue to deliver reliable technology and quality service to our merchants. Having a single point of service is key in our business, and we look forward to achieving success on behalf of our merchants," said Jeff Carbiener, senior vice president and group executive of Certegy Check Services.
About Certegy
Certegy (CEY: NYSE) provides credit, debit and merchant card processing, e-banking, check risk management and check cashing services to over 6,000 financial institutions, 175,000 retailers and 140,000,000 consumers worldwide. Headquartered in Alpharetta, Georgia, Certegy maintains a strong global presence with operations in the United States, Canada, United Kingdom, Ireland, France, Chile, Brazil, Australia and New Zealand. As a leading payment services provider, Certegy offers a comprehensive range of transaction processing services, credit risk management solutions and integrated customer support programs which facilitate the exchange of business and consumer payments. Certegy employs over 5,800 associates in nine countries and generated $779 million in revenue in 2000. For more information on Certegy, please visit www.certegy.com.
About Vital Merchant Services
Headquartered in Sacramento, Calif., Vital Merchant Services is a leader in terminal management and point of sale (POS) support services. The full suite of POS support services includes equipment procurement and deployment, inventory management, replacement and repair services, merchant training and installation, merchant supplies replenishment and world-class help desk support. Its premiere web-based POS equipment management system, VitalSync, enables acquirers the ability to easily and efficiently manage
their merchant customer's terminal portfolios. Vital Merchant Services is a designated Authorized Repair Facility for Hypercom Card Payment Terminals. The company is a wholly owned subsidiary of Vital Processing Services, a recognized leader in technology-based commerce enabling services. For more information, contact Vital Merchant Services' Sales Department at (800) 686 - 1999 or visit www.vitalps.com.
Contact:
Virginia Lewis
Director of Corporate Relations
Vital Processing Services
(480) 333-7671
virginia.lewis@vitalps.com