TSYS Turns to Thoughtmill to Automate Key Customer Service Processes
Atlanta, GA, Feb. 12, 2002 — Thoughtmill® Corporation, an Atlanta-based provider of software design, engineering and assessment services for technology companies and enterprise organizations has been selected by TSYS (NYSE: TSS) to finalize requirements and provide a design to automate key customer service processes for TS2, the company’s flagship product. TSYS, a subsidiary of Synovus Financial Corp. (NYSE: SNV), provides software and services for worldwide electronic payments and is the largest third-party processor of international card payments, including credit, debit, commercial, private-label, stored-value and chip cards.
TS2 is the world’s most advanced and most sophisticated payments system, serving many of the world’s largest financial institutions and retail companies. The power of TS2 makes it possible for hundreds of millions of consumers to use their payment cards anywhere, any time and through any device. TS2 brings TSYS clients cost savings, improved customer service, unsurpassed speed-to-market and efficient workflow. “TSYS invests about $40 million a year in new developments for TS2, to make sure the system remains the gold standard for payment technology in the financial industry,” says Stephen W. Humber, group executive for application systems at TSYS. “We are continuing to improve how our clients and their customers interact with TS2, how the system delivers information and the environment in which it operates. “The TS2 enhancement project at TSYS is ideally suited to Thoughtmill and we’re thrilled to be working with another one of the top technology services companies in Georgia,” said Heath Thompson, President and CEO of Thoughtmill. “Our deep technical strength and relevant experience with financial services systems will be highly advantageous to TSYS as we work with them to address their customer-centric objectives and help them meet their time-to-market needs.”
Design of the TS2 enhancement will conclude in early 2002 at which time the project will continue with engineering, testing and deployment.
About Thoughtmill
Thoughtmill Corporation provides software design, engineering and assessment services for technology companies and enterprise organizations. We thrive on the leading edge of innovation, continually designing new technologies and applications that enable our clients to attack new markets or dramatically alter their business models. Unlike web design firms and traditional consultancies, Thoughtmill experience is rooted in the engineering methodology, architecture, user-oriented design, and quality standards of commercial-grade software systems. A sample of industry-leading companies, that turn to Thoughtmill when they have to get it right the first time, includes: IBM (NYSE: IBM), DoubleClick (NASDAQ: DCLK), Internet Security Systems (NASDAQ: ISSX), Clarus Corporation (NASDAQ: CLRS), ecPayments, AFLAC (NYSE: AFL) Roche Diagnostics, and Scientific Atlanta (NYSE: SFA).
About TSYS
TSYS (www.tsys.com) brings integrity and innovation to the world of electronic payments. TSYS serves as the integral link between buyers and sellers in the rapidly evolving universe of electronic payments. With more than 218 million accounts on file, TSYS makes it possible for millions of consumers to use their credit, debit, stored value, commercial, smart and retail cards any time, anywhere through any medium or portal. TSYS and its family of companies offer a full range of acquiring and issuing services from accepting and settling electronic payments for goods and services, to credit applications, bankruptcy and collections. Based in Columbus, Ga., TSYS processes for 23 countries, in 14 currencies, in four languages and maintains operations in Canada, Mexico, Japan, and the United Kingdom. TSYS is an 81.1-percent-owned subsidiary of Synovus Financial Corp. (NYSE: "SNV") (www.synovus.com), No. 8 on FORTUNE magazine's list of "The 100 Best Companies To Work For" in 2001. For more information, contact news@tsys.com.
Thoughtmill is the registered trademark of Thoughtmill Corporation. All other product, service and company names are trademarks, registered trademarks or service marks of their respective owners. For more information, contact: pr@thoughtmill.com.