Business Process Management

TSYS Customer Insight^SM is our powerful workflow management system and front-end portal that provides customer-facing areas with consistent customer service functionality in one cost-efficient solution. This browser-based, intuitive solution offers wizard-driven workflows that allow for consistent, repeatable results for servicing customers.

With TSYS Customer Insight, you can:

• Utilize dozens of standardized business process workflows providing streamlined efficiency and control of your customer service functions
• Shorten training time with user-friendly navigation, consolidated information and client-defined prompts and instructions
• Remove cost of process duplication by eliminating redundant steps—improving processing times for key activities such as customer service requests
• Prevent costly keying errors and skipped steps by providing intuitive prompts and instructions that guide employees through workflows
• Increase customer retention through convenient, consistent, personalized service
• Ensure business process transparency and visibility, which can lead to higher productivity and tighter compliance with legal requirements

Behind the scenes, best-practice workflows and business rules control the access and use of data from TSYS^® systems to automatically execute decisions for the user. Our solution enables users to directly access account information — servicing customers with greater efficiency and excellence.

Based on the individual client’s needs, TSYS Customer Insight can be adapted to include client-specific business rules, case management, CTI integration, user segmentation and business process reporting. With enhancements, the solution can also aggregate disparate information from across your organization, providing a complete customer view while gaining more value out of your current investments.

For more information, contact TSYS Value Added Sales at +1.706.644.3676 or vapsales@tsys.com.