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Navy Federal Credit Union beats fraud efficiently with TSYS Notification
"We are Catching Fraud Earlier... It's Almost Flawless"
The Opportunity
Increase the efficiency and productivity of fraud agents as they prioritize higher volumes of potential fraud cases for closer scrutiny. Identify true fraud early and prevent second or third-transaction cases.
The Solution
TSYS NotificationSM, a proactive alerting system that integrates technology from PAR3 Communications with the TSYS CardGuard® fraud detection system, automates outbound fraud queries to cardholders. This unique combination boosted Navy Federal Credit Union's ability to detect more fraud faster with just a few fraud agents. By improving its fraud control, the world's largest credit union also strengthens its membership covenant.
The Benefits
- Contact cardholders at the earliest suspicious events to detect more fraud faster
- Gain efficiency: Contact more cardholders in less time, reducing the distractions of "false positives" so that agents can focus on true fraud
- Gain productivity: Automated processes essentially add hours to the day - enabling agents to penetrate fraud queues to deeper levels or redirect their attentions to different business segments
- Highly personalized messages improve cardholder acceptance and loyalty. Your cardholders want to know that you are doing everything possible to protect them against fraud attacks
For full case study information, contact TSYS Sales at +1.706.649.2310, or use our information request form.
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