How to Choose a Merchant Account Provider

How to Choose a Merchant Account Provider

Choosing a merchant account provider can be confusing but with the right information, you can make a wise, informed decision.

Find a provider with a proven track record. Start by checking a provider’s Better Business Bureau (BBB) report. If there are numerous complaints, take your business elsewhere. You might want to ask other business owners who they have chosen to handle their processing and whether or not they recommend them.

Investigate technical support options. For example, does this provider offer a toll-free customer service number? What are their customer service hours?

Make sure the rates are reasonable. Be wary of processors that advertise rates that are significantly lower than the rates everyone else is charging. Chances are those rates will increase dramatically after a short period of time, or there are hidden fees they are not disclosing.

Consider the specific needs of your business. Does the merchant account provider offer the type of processing that you require? Think about the future, especially if you have plans to diversify or expand. 

Make sure that your monthly processing volume is not capped. If you’re having a record month for sales you don’t want to discover halfway through the month you can’t accept any more payments without paying extra fees because you’ve exceeded your agreed-upon volume.

Other important factors to consider when choosing a merchant account provider include:

  • How long they’ve been in business
  • Their technical competence
  • Training provided to you and your staff
  • Their online reporting capabilities
  • How quickly they deposit proceeds into your bank account

The Next Step

Once you’ve done your research, what’s the next step? Start by comparing what TSYS® has to offer with the other merchant account providers you’re considering.

TSYS offers:

  • More than 30 years of experience in the electronic payments industry
  • Secure, low-cost processing
  • PCI-compliant technology and data security
  • Best-in-class products and services
  • Free, U.S.-based customer service that’s available 24/7
  • An A+ Customer Satisfaction Rating from the Better Business Bureau


Honesty, integrity and outstanding service — that’s how we do business at TSYS. Expect nothing less from your merchant account provider.

Contact Us
About Our
Merchant Services

For Merchant Sales:
+1.888.845.9457


For Merchant Support:
+1.800.654.9256


Customer Support Form.