Customer Service & BPO

The need to control costs and effectively manage your customer relationships has never been so important in today’s economy. At TSYS we believe that Business Process Outsourcing (BPO) is not just about “outsourcing”, rather, it is an ongoing partnership which allows you to focus on your core business while providing excellent service for your customers.

Our solutions and services can be tailored to each client’s needs in order to allow for flexibility and the best possible service. Our services include customer contact centers, collections, chargebacks and disputes, fraud mitigation service, and other back office services. TSYS also offers a powerful workflow management system and front-end portal that provides customer-facing areas with consistent customer service functionality in one cost-efficient solution. This browser-based, intuitive solution offers wizard-driven workflows that allow for consistent, repeatable results for servicing customers.

For more information, contact your TSYS Relationship Manager or Customer Service Representative.