TSYS > Solutions & Services > Issuers > Customer Service & BPO > Managed Services > Customer Service
Customer Service
In order to retain cardholders and merchants, financial institutions must provide their customers with the highest levels of service and confidence while reducing costs. TSYS Managed Services provides award-winning customer service and support for issuers, acquirers and clients in the loyalty, healthcare and prepaid markets. Our services include:
- Inbound call inquiries
- State-of-the-art interactive voice response (IVR)
- After-hours and merchant point-of-sale (POS) terminal help desk support
- Multi-lingual agents in service centers across the globe
- Voice of the Customer service which includes welcome calls, analytics, after-call surveys and customized reporting packages
- Lost and stolen card support
- Card activation
- Fraud mitigation
- Dispute resolution
- Inbound/outbound merchant acquisition and retention campaigns
For more information, contact your TSYS client representative or TSYS Sales at mssales@tsys.com.
