Disputes and Chargebacks

Managing cardholder disputes is an essential component for providing excellent customer service. However, the process is typically manual and labor intensive, which can be an expensive proposition requiring an ongoing investment for maintaining technology, managing employee training and turnover and ensuring Visa and MasterCard compliance.

TSYS can help through our comprehensive chargeback and dispute service performed by a dedicated team of highly knowledgeable specialists. These professionals can help manage all or part of your dispute process, including a broad range of services such as:

• Retrieval requests
• Chargeback processing
• Representment
• Arbitration
• Customer support
• On-shore and off-shore back office service delivery models
• Processing/Servicing for Issuers and Acquirers

For more information, contact your TSYS client representative or TSYS Sales at mssales@tsys.com.