Key insights from the 2017 TSYS
U.S. Consumer Payment Study
1
About 26% of consumers use AI-powered devices
such as Google Home, Amazon's Echo/Dot (Alexa) and Microsoft's Cortana.
2
Consumers' awareness and interest in using digital wallets on their mobile phones continues to rise.
3
63% of consumers are using banking apps
from their financial institutions (FIs) to access their information on their mobile device.
Consumers are using mobile banking apps to:
4
The percentage of consumers who rate rewards as one of the most attractive features continues to increase.
%
%
%
5
Consumers prefer to receive communications from their bank via email and text messages.
![]() |
![]() |
The most preferred communications by channels are: |
![]() |
![]() |
New product information |
![]() |
![]() |
Change in the terms of your account |
![]() |
![]() |
Purchase transactions |
![]() |
![]() |
Marketing/special offers |
![]() |
![]() |
Potential unauthorized use of your account |
6
In 2017, half of respondents expressed an interest in receiving special offers and coupons based on information their FI collects about their purchase behavior.
A one-stop resource for white papers, featured content & industry insights