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A Closer Look at Existing
& Emerging Payments

Key insights from the 2017 TSYS
U.S. Consumer Payment Study

Download the Complete Study

2017 U.S. Consumer Payment Study Cover Photo

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1

Intelligent Personal Assistants - The Future of Shopping

About 26% of consumers use AI-powered devices

such as Google Home, Amazon's Echo/Dot (Alexa) and Microsoft's Cortana.

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2

Mobile Wallets Gain on Physical Card Payments

Consumers' awareness and interest in using digital wallets on their mobile phones continues to rise.

Animation: Most desired features statistics

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3

Use of Mobile Banking
Apps Increases

63% of consumers are using banking apps

from their financial institutions (FIs) to access their information on their mobile device.

Consumers are using mobile banking apps to:

Animation: 77% verify balance, 63% verify recent transactions, 53% transfer funds

Animation: Mobile phone with bank graphic & green up arrow

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4

Rewards Poised to Gain Traction

The percentage of consumers who rate rewards as one of the most attractive features continues to increase.

Rewards remain the top credit card feature:

2015

%

2016

%

2017

%

Animation: Hand holding credit card inside of heart and connect to gift

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5

Email & Text are the Preferred Communication Channels

Consumers prefer to receive communications from their bank via email and text messages.

		The most preferred communications by channels are:
		New product information
		Change in the terms of your account
		Purchase transactions
		Marketing/special offers
		Potential unauthorized use of your account

Animation: mobile phone with envelope icon and speech bubble icon

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6

Coupons & Offers Should Be Personalized and Relevant

In 2017, half of respondents expressed an interest in receiving special offers and coupons based on information their FI collects about their purchase behavior.