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TSYS Recognized for Outstanding Service Quality

May 18, 2015

Receives 2014 Visa Service Quality Performance Awards

COLUMBUS, Ga., May 18, 2015 — TSYS (NYSE: TSS) today announced that it was honored by Visa® for superior service quality in the area of issuer processing authorizations. TSYS received 2014 Visa Service Quality Performance Awards for both assured transaction rate and transaction response time. In 2014, TSYS processed 12.2 billion issuer authorizations globally, an average of more than 33.6 million authorizations each day, and up to 1,079 authorizations per second.

"At TSYS, we have always taken pride in outstanding customer service, which includes providing accurate and prompt authorizations to ensure a great consumer and merchant experience," said Bill Pruett, President, North America Services segment, TSYS. "Visa continues to be a great partner for us, representing one of our longest and strongest relationships. To be recognized again in this manner confirms our commitment to the People-Centered Payments brand and encourages us to keep working hard for the people we serve."

TSYS has been the recipient of Visa Service Quality Performance Awards multiple times over the past twenty-plus years. The awards were created in 1992 to recognize members and processors for their outstanding operating performance and focus on service quality improvement. Within each tier, members and processors are recognized for exceptional performance in key operation areas directly affecting their customers. TSYS won in tier 1 for multinational high volume companies for 2014.

The Assured Transaction Rate award honors issuer processors that respond to authorization requests in a timely manner. This prevents the diversion of transactions to Visa stand-in processing (STIP). Transactions processed by these issuer processors are evaluated for risk and transaction quality, ensuring a high degree of fraud protection. The Transaction Response Time award recognizes issuer processors best able to respond to authorization request most quickly, contributing to cardholder and merchant satisfaction, and supporting Visa as the preferred brand and payment system.

About TSYS
At TSYS® (NYSE: TSS), we believe payments should revolve around people, not the other way around. We call this belief People-Centered Payments®. By putting people at the center of every decision we make, TSYS supports financial institutions, businesses and governments in more than 80 countries. Through NetSpend®, A TSYS Company, we empower consumers with the convenience, security, and freedom to be self-banked. TSYS offers issuer services and merchant payment acceptance for credit, debit, prepaid, healthcare and business solutions.

TSYS' headquarters are located in Columbus, Ga., U.S.A., with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS is a member of The Civic 50 and was named one of the 2015 World's Most Ethical Companies by Ethisphere magazine. TSYS routinely posts all important information on its website. For more, please visit us at

Cyle Mims
TSYS Media Relations

Shawn Roberts
TSYS Investor Relations