Research Paper: 2017 U.S. Consumer Payment Study

For the seventh year in a row, we surveyed a representative sample of U.S. consumers to identify and track important trends. Insights from the study offer a valuable consumer perspective, allowing financial institutions (FIs) to make more informed decisions about product offerings, channels for customer communication and marketing programs.  

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2017 U.S. Consumer Payment Study

Mar 27, 2018

Research Paper: 2017 U.S. Consumer Payment Study

For the seventh year in a row, we surveyed a representative sample of U.S. consumers to identify and track important trends. Insights from the study offer a valuable consumer perspective, allowing financial institutions (FIs) to make more informed decisions about product offerings, channels for customer communication and marketing programs.

This year, we took a closer look at emerging payments including peer-to-peer payments (P2P) and artificial intelligence (AI)-enabled personal assistants.

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