A family of 3 looking at a tablet screen with their young daughter.

U.S. consumers are quick to embrace some of the new payment and servicing technologies, while moving more slowly to adopt others.  

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2018 U.S. Consumer Payment Study

Apr 18, 2019

A family of 3 looking at a tablet screen with their young daughter.

U.S. consumers are quick to embrace some of the new payment and servicing technologies, while moving more slowly to adopt others. It's been another exciting year in the payments industry, making it more important than ever to monitor the marketplace offerings and associated consumer behavior. We are pleased to present our eighth annual U.S. Consumer Payment Study, that includes key insights and detailed findings we found when we asked consumers about their activities and predictions surrounding payments.

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Download the complete study