4 Ways To implement Automation Into Your Practice

When we discuss automation, or adopting new digital technology, sometimes practitioners think this means buying the latest and greatest devices however, that’s not the only way to do so. A key area of focus when it comes to automation is at the point of payment. Why? The billing process is usually the first and last interaction a patient has with a provider. A negative experience could impact the bottom line. Here are 4 ways payment automation can help create a winning strategy for your practice.  

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4 Ways to Implement Automation into Your Practice

Apr 17, 2019

4 Ways To implement Automation Into Your Practice

When we discuss automation, or adopting new digital technology, sometimes practitioners think this means buying the latest and greatest devices however, that’s not the only way to do so. A key area of focus when it comes to automation is at the point of payment. Why? The billing process is usually the first and last interaction a patient has with a provider. A negative experience could impact the bottom line. Here are 4 ways payment automation can help create a winning strategy for your practice.

#1 In-Office Payments

Collecting patient payments during the visit is the most preferred, and most efficient way for practices to get paid. Traditionally, the most common forms of payment include cash, check or credit/debit cards. With the growth in payment technology, new trends have emerged that are giving these foundational methods a “run for their money.” These trends include P2P apps, which are essentially virtual money instead of paper, and contactless payments. Contactless payments allow consumers to pay quickly by simply tapping their card near the payment terminal.

#2 Online and Mobile Solutions 

Picture this: there’s an outstanding balance on a patient’s account. You can either send them a paper bill or wait for them to come to their next appointment to pay. But what if you offered the ability to pay their balance online. Online payments let patients pay their bills much more conveniently and quickly. There are many easy ways to include a payment option to an already functioning website. Once you’ve given patients a way online, it’s important to make sure all of this can be done on a mobile device.

#3 Recurring Payments

Having patients’ cards-on-file gives practitioners the ability to securely store credit cards which can be used for a future transaction. No more taking payments over the phone, which can lead to miscommunication and take valuable time away from staff. Keeping credit cards on file can also decrease patient days in accounts receivable.

#4 Patient Ledger

Most practice management systems have capabilities to automate payments by posting directly to the patient’s account rather than manually entering each transaction. This creates efficiency in auto-posting payments to the patient ledger and saves staff’s time at the end of the day. Creating a process to take payments, offering payment plans and using an automated system for posting, saves time and creates a better workflow for staff and patients.

Embrace the modern trends of digitalization. These capabilities can make your practice more profitable, more efficient and will allow you to focus on satisfying your patients.

Automation is key to a successful practice. To learn more about our healthcare processing or email healthcare@tsys.com.

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