60 Seconds with Jeff Johnson

60 Seconds with Jeff Johnson

60 Seconds with Jeff Johnson

John Carroll

John Carroll

John Carroll is a senior writer and editor at TSYS who follows and writes about the payments industry. He has more than 20 years of experience writing and editing content for various news, marketing and technical channels.

More Info

You've been in this business for 20 years. What do you think will surprise people about the next five years in the prepaid industry?

In the early days of paycards, it was as simple as putting wages on a card. Now we are providing a full suite of services, including mobile services, savings account benefits and alternative ways to load the card.

Prepaid cards will continue to provide services to the underserved, and will continue to grow into a mainstream component of the payment ecosystem. The industry continues to evolve as the needs of the consumer change.

When people think about commercial prepaid services, paycards for service employees are probably the first thing that comes to mind. What are we missing if we only see that one side of the business?

Commercial prepaid predominately includes payroll cards and associated payroll services, but there are other alternatives. For example, there are things like our Tip Network program, which is built for distribution of tips for restaurant employees. There are also disbursement programs, which allow companies to distribute corporate funds to employees, customers and partners.

What makes a good match between a business and a commercial prepaid provider? What do both sides need to bring to that relationship for it to be productive?

Both sides need to be invested in providing the client and their employees with a benefit that is safe and secure in the delivery of their pay, as well as build relationships allowing for open communication on how best to message to employees.

How do you think prepaid leaders can discover the next big thing for commercial customers?

Continue to listen to your customers' needs and the needs of their employees. For us, it also helps to be situated in two progressive, entrepreneurial cities, Austin and Atlanta. This means we’re on the cutting edge of product development.

Jeff Johnson is Netspend's senior vice president for Commercial Prepaid. Jeff joined Netspend in early 2017 with two decades of experience in the prepaid industry. At Netspend, Jeff manages the Commercial Prepaid channel, which offers an array of business solutions including the paycard program, as well as incentive, disbursement and award programs. He also oversees the Tip Network, which helps tip-based businesses move away from checkout slips and cash envelopes to a more streamlined system. He's based in Alpharetta, Georgia.

The statements and opinions of the writer do not necessarily reflect those of TSYS.

Other Articles by John

John Carroll

John Carroll is a writer and editor at TSYS who follows and writes about the payments industry. He has more than 20 years of experience writing and editing content for various news, marketing and technical channels. His articles have published in the Atlanta Journal-Constitution, the Columbus Ledger-Enquirer, the Daily Report and Georgia Trend.

Share this story via email or social networks

  1. You Know You've Been Part of the Payments Industry Too Long When…

    Tue Oct 30, 2018 09:00 AM

    You Know You've Been Part of the Payments Industry Too Long When...

    Categories: Articles and Blogs
  2. Winning at the point of sale in the convenience sector

    Mon Mar 18, 2019 12:02 AM

    Winning at the point of sale in the convenience sector

    It’s quite possible that there has never been a more pivotal time in the convenience-store industry. With the obvious exception of e-commerce, the convenience-store and club sectors are the only two other retail channels expected to grow over the next three years – and not nearly as briskly as e-commerce.more...

    Categories: Articles and Blogs
  3. Will Globally Popular Regulatory Sandboxes Ever Crack the U.S. Payments Market?

    Tue Jan 29, 2019 08:59 AM

    Will Globally Popular Regulatory Sandboxes Ever Crack the U.S. Payments Market?

    Categories: Articles and Blogs
  4. Why Your Business Needs to Accept Chip Cards

    Wed Mar 6, 2019 12:06 AM

    Why Your Business Needs to Accept Chip Cards

    It feels like forever ago that the EMV® Liability Switch took place on October 1, 2017. But even now, many businesses have not switched over to taking exclusively EMV (colloquially known as chip cards). more...

    Categories: Articles and Blogs
  5. Why the Payments Industry Needs to Hire More Veterans

    Tue Jul 2, 2019 09:00 AM

    Why the Payments Industry Needs to Hire More Veterans

    Tags: purdy
    Categories: Articles and Blogs
  6. Why It Pays to Be a Payment Facilitator

    Mon Jun 3, 2019 01:02 AM

    Why It Pays to Be a Payment Facilitator

    Payment facilitators. You already know of them and what they do, even if you’re not familiar with the term. In fact, PayPal®—which might be described as the original payment facilitator—is sometimes referred to as a kind of “Super Facilitator,” with Square® being a more recent player.   more...

    Categories: Articles and Blogs
  7. Why Isn't Mobile Pay Usage Spreading Faster?

    Fri Apr 13, 2018 05:52 PM

    Why Isn't Mobile Pay Usage Spreading Faster?

    Categories: Articles and Blogs
  8. Why is Fintech So Focused on New Payment Rails?

    Fri Apr 13, 2018 05:36 PM

    Why is Fintech So Focused on New Payment Rails?

    Categories: Articles and Blogs