60 Seconds with Jeff Johnson

60 Seconds with Jeff Johnson

60 Seconds with Jeff Johnson

John Carroll

John Carroll

John Carroll is a senior writer and editor at TSYS who follows and writes about the payments industry. He has more than 20 years of experience writing and editing content for various news, marketing and technical channels.

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You've been in this business for 20 years. What do you think will surprise people about the next five years in the prepaid industry?

In the early days of paycards, it was as simple as putting wages on a card. Now we are providing a full suite of services, including mobile services, savings account benefits and alternative ways to load the card.

Prepaid cards will continue to provide services to the underserved, and will continue to grow into a mainstream component of the payment ecosystem. The industry continues to evolve as the needs of the consumer change.

When people think about commercial prepaid services, paycards for service employees are probably the first thing that comes to mind. What are we missing if we only see that one side of the business?

Commercial prepaid predominately includes payroll cards and associated payroll services, but there are other alternatives. For example, there are things like our Tip Network program, which is built for distribution of tips for restaurant employees. There are also disbursement programs, which allow companies to distribute corporate funds to employees, customers and partners.

What makes a good match between a business and a commercial prepaid provider? What do both sides need to bring to that relationship for it to be productive?

Both sides need to be invested in providing the client and their employees with a benefit that is safe and secure in the delivery of their pay, as well as build relationships allowing for open communication on how best to message to employees.

How do you think prepaid leaders can discover the next big thing for commercial customers?

Continue to listen to your customers' needs and the needs of their employees. For us, it also helps to be situated in two progressive, entrepreneurial cities, Austin and Atlanta. This means we’re on the cutting edge of product development.

Jeff Johnson is Netspend's senior vice president for Commercial Prepaid. Jeff joined Netspend in early 2017 with two decades of experience in the prepaid industry. At Netspend, Jeff manages the Commercial Prepaid channel, which offers an array of business solutions including the paycard program, as well as incentive, disbursement and award programs. He also oversees the Tip Network, which helps tip-based businesses move away from checkout slips and cash envelopes to a more streamlined system. He's based in Alpharetta, Georgia.

The statements and opinions of the writer do not necessarily reflect those of TSYS.

Other Articles by John

John Carroll

John Carroll is a writer and editor at TSYS who follows and writes about the payments industry. He has more than 20 years of experience writing and editing content for various news, marketing and technical channels. His articles have published in the Atlanta Journal-Constitution, the Columbus Ledger-Enquirer, the Daily Report and Georgia Trend.

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